Argontech Global Services

Customer Care Solutions

Call Center Services must be geared towards meeting clients strategic objectives. Our CRM solutions can help you Improve service level performance, increase customer satisfaction, gain loyalty, and reduce customer support costs. Our offshore call center services, based primarily in the Philippines gives you access to the large offshore talent pool. By outsourcing Call Center services you allow your organization to focus on core competencies, while benefiting from the low cost offshore model .

Argontech Global delivers a reliable performance driven telephone support operation to serve clients in many industries by deploying state of the art CATI, ACD, IVR, and CTI technologies. The Argontech Global quality assurance team is focused on building consistent service standards and delivering executional objectives.

Customer Care solutions must cater to the specific needs of your business and customers. Our representatives provide friendly, personalized assistance for customer inquiries regarding service, billing, sales, and general questions. Our agents are experienced with assisting customers from many different industries and backgrounds, including: finance, insurance, retail, banking, real estate, government, law enforcement, and non-profit organizations.

Our agents are trained act as a virtual extension of your organization and with your permission will identify themselves as employees of your organization during client inquiries. To avoid confusion, we assign dedicated agents to your organization and train them adapt to the needs and attitudes of your clientelle. Agents are trained to quickly and professionaly respond to customer questions and requests--this often provides the customer with a positive experience. With our high performance Customer Care, your clients will enjoy a positive experience that will increase loyalty with each call.

Additionally, our staff receives up-to-the-minute information on developments on the services they support, allowing them to respond quickly and accurately to customer inquiries regarding service outages or issues effecting multiple users. Our services also include professional email and chat support. Email and chat support can be provided indenpendantly, or as part of a more complete CRM solution. Here are some highlights of our Customer Care Solutions:

• Providing complete CRM Call Center Solutions, Inbound, and Outbound
• ACD, IVR, CTI, and CATI technology
• High Performance Customer Service and Selling (direct and up-selling)
• Courteous customer care and billing services
• Customized Reporting based on Key Performance Indicators (KPIs)
• Benefit from top talent in the Philippines
• Cut costs dramatically by sourcing offshore

Request a quote for Customer Care services