Argontech Global Services

Help Desk, Technical Support Solutions

Help Desk, Technical Support Solutions - The challenge of supporting complicated environments while providing comprehensive best-of-breed solutions can be daunting. Argontech Global's Helpdesk solutions for managed services providers enable MSPs to take advantage of turnkey support solutions allowing our MSP clients to focus on core activities like application hosting and management and infrastructure deployment.

Argontech Global is positioned to provide cost effective help desk solutions based on our expertise and experience supporting managed services providers and their clients. By utilizing successful real world standard operating procedures and support solutions, Argontech Global has the capabilities to improve the scalability and efficiency of our clients support offerings. We enable firms to provide help desk support and enhanced infrastructure management capabilities including monitoring, notification and escalation services for mission critical environments without the burden of investing in and managing a call center operation.

Argontech Global's help desk solutions for managed services providers provide help desk support, customer care, infrastructure monitoring, notification and escalation, systems administration and technical support for CRM and ERP applications, account provisioning and maintenance, e-mail infrastructure, dedicated circuits, VoIP and many other technologies. Here are some of our supported applications and systems:

• CRM and ERP applications (Oracle, Siebel, PeopleSoft, SAP and many others)
• Infrastructure management including monitoring, notification and escalation
• Proprietary web based applications and services
• System administration capabilities
• Advanced data services
• E-Mail Customer Support & SMTP Server Setup

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